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How does the TCPA impact your communication strategy?

Nobody likes to receive unwanted calls or texts — especially on their cell phones. Abiding by the TCPA guidelines, allows you to be proactive and confident in your church’s communication strategy. Ensuring that those you contact are interested in your ministry and mission.

The TCPA provides you with an extra level of accountability on how your church’s member and visitor contact information is acquired and used.

What is the TCPA?

In short, the Telephone Consumer Protection Act (TCPA) was created to limit the number of unwanted messages sent by automated dialing systems.

Most recently, in 2012, the FCC revised its TCPA rules to require telemarketers (1) to obtain prior express written consent from consumers before robocalling them, (2) to no longer allow telemarketers to use an “established business relationship” to avoid getting consent from consumers when their home phones, and (3) to require telemarketers to provide an automated, interactive “opt-out” mechanism during each robocall so consumers can immediately tell the telemarketer to stop calling.

Did You Know Your Contacts Can Manage Their Preferences Within ChurchCast?

Every contact in your ChurchCast account has a unique login to their individual Dashboard containing contact information and preferences.

Alleviate the stress of trying to update everyone’s contact information and preferences by allowing them to login to their own dashboard.

Once an individual is added to ChurchCast, a username and password for mychurchcast.com are automatically assigned to them. This information allows them to log in to their unique ChurchCast Dashboard. There they can make any desired changes to their contact information and messaging preferences. Plus, review past messages sent to them by your church. 

MyChurchCast.com is available at any time, 24/7/365. 

Strengthen your communication strategy with TCPA Compliance.

Some ideas to get you started on your church TCPA journey. 

Announce your use of the ChurchCast Rapid Notification System and define how you use it.

Include language on communication forms, ministry/employee handbooks, employee handbooks, etc. explaining the phone numbers they provide may be contacted by you via ChurchCast.

Request consent to contact them via ChurchCast. Include: phone number type (mobile/landline), types of alerts allowed (All or Emergency Only), signature/initial and date next to each phone number. Also, include a request to send text messages to mobile phones.

Document the type of phone number (mobile/landline) along with the type of calls permitted (All or Emergency Only) in your contacts and in your ChurchCast Data. If a contact selects “Emergency Only”, they will only receive ChurchCast Alerts marked “Emergency”.

Keep your contacts and ChurchCast data up-to-date either with automatic integration, scheduled manual integrations, and/or enabling access for contacts to edit their information online through the ChurchCast Dashboard.

Your first steps to TCPA compliance can be as simple as updating the methods in which you collect contact information. 

Consider updating your contact forms to include a checkbox granting consent to use ChurchCast to contact them. 

We’re here for you!

Whatever route you choose, we are here to help you maneuver through it smoothly. While we recommend you contact your legal counsel before finalizing your TCPA Compliance Strategy, please do not hesitate to contact our support team and/or your account manager with any questions.

Interactive Voice Response – (866) 665-4383 or (800) 601-5448

24/7 Customer Support – (888) 988-5884

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