High Ground University

We’re the training platform for CampusCast, ChurchCast, MallCast, RapidCast, and SchoolCast.

University

Get Familiar with our Solutions

If you’re a messaging novice or super tech-savvy communications genius, we have video tutorials to help you easily maneuver our systems utilizing our training platform “High Ground University”. You can choose to review the training materials as you go or all at once — whatever is best for your schedule.

Dashboard

Learn how to manage the User Dashboard.

Level 1 User Dashboard Options
Level 2 User Dashboard Options

Users

Learn how to manage your user (contact) information.

How to Use the View Users Screen
How to Import User Information
How to Restore Deleted Users
How to Add New Users
How to Set Permissions for Users
How to Update a User’s Information
How to Edit a User’s Phone Preferences
How to Edit User Language Preferences
How to Add a User’s Physical Address
How to Enable User Dashboards
How to Generate User Login Letters

Groups

Learn how to create unlimited groups and provide a quick network for your leaders to connect with your contacts. 

How to Manually Add Groups
How to Edit a User’s Groups
How to Use the View Groups Screen
How to Create a Group from a Past Email Alert
How to Create a Group ID for the IVR
How to Set Permissions for Users to Send Alerts to Specific Groups

Alerts

Learn how to build a firm communication foundation with the flexibility to send various types of alerts.

All Methods

What Type of Alerts can be Sent from this System
How to Use Emergency Quick Launch
How to View Past Alerts
How to View Past and Scheduled Alerts on the Calendar
How to Schedule Alerts/Messages

Voice

How to Record and Send a New Voice Alert Message
How to Create and Use Voice Templates

Text-To-Speech

How to Send a New Text-to-Speech Voice Message
How to Set Up Text-to-Speech Voice Preferences

SMS Text

How to Send an SMS Text Message
How to Send a Two-Way SMS Text Message
How to Create and Use SMS Text Message Templates
How to Receive SMS Text Message Response Notifications
What is an SMS Keyword and How to Get Them

Email

How to Send a Basic New Email Message
How to Review Email Analytics
How to Upload Images in Emails
How to Review Users that have Opted-Out of Receiving Your Emails
How to Add/Create a Hyperlink in an Email
How to Create and Use Email Templates
How to Send an Email in a Different Language

SMS / Email

How to Attach a File to an SMS Text and/or Email Message

Reports

Learn how to efficiently manage and measure the success of your communication strategy with system reporting.

How to Identify & Edit Invalid Contact Information
How to Review & Export Communication Reports
How to Review Recently Updated & Added Users
How to Review User Login Activity

Accounts

Learn how to easily review and/or edit account information.

How to Update Your Customer Address
How to Edit Your Reply to Email Address & Name
How to Edit Your Account Caller ID Number
How to Edit Your Default Area Code & Time Zone
How to Receive Alert Reports via Email
How to Create & Edit a Pre/Post-Message Tag
How to Connect Your Social Media Accounts
How to Setup and Edit the Weather Monitor
How to Add a Logo to Your Account Header
What is ClientCast?

IVR System

The Interactive Voice Response phone system equips your team with the ability to launch voice messages from anywhere in the world by using any mobile or landline phone. Simply dial the toll-free phone number, follow the prompts to record your message and send to everyone in your system or limit it to specific groups.

IVR Phone Number: (866) 665-4383
IVR Back-up Phone Number: (800) 601-5448

MCC App

Quickly launch messages at a moment’s notice without being tethered to a computer or landline with the MCC App.

How to use the Mobile Command Center App

Communications and Online Testing Solutions.

Reach the high ground and better fulfill your mission from our valuable and strategic position.

Contact

Head Office

PO Box 26466
Birmingham, AL 35260-0466

Call Us

EMAIL US